After a customer connects Gmail or Outlook, Shop searches their inbox to find relevant tracking information. When customers install the Shop app, they can opt in to automatic tracking by connecting a Gmail or Outlook email. If you're not comfortable editing your templates, then consider working with a developer. This page explains how to use Liquid format or JSON-LD format markup in your shipping email templates. Learn more about the Shop app customer experience, including installation requirements and shopping features. From the Checkout page, under Customer contact method, select Show a link to download the Shop app to activate the option for customers.In the Track with Shop section, click Manage in checkout settings.In the Shop channel section, click Settings.From your Shopify admin, in the Sales channel section, click Shop.When you activate Track with Shop, customers in the following countries can click a link to install the Shop app from the order status page on mobile devices if they're located in the following countries:Īfter a customer installs the Shop app and creates an account, their order information from Shopify stores is automatically synced. This doesn't influence whether your Shop Store appears in Shop.īy downloading the Shop app, your customers can benefit from the following when they track an order: Regardless of whether you add this option to your online store, customers can still use Shop to track any order with a valid tracking number, including from your store. You can choose whether to let customers install the Shop app directly from your store's order status page.
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